This Privacy Policy explains how wg8 collects, uses, stores, and protects the personal information of players who use our platform at www-wg8.com. By creating an account or using the wg8 website, you agree to the practices described here. If you have any questions, write to us at [email protected].
1. Information We Collect
wg8 collects personal information at several points during your use of the platform. The categories below cover what we typically gather:
Account Registration
- Full name, date of birth, and gender
- Email address and mobile number
- Country and district of residence
- Login credentials (username and hashed password)
Identity Verification (KYC)
Before your first withdrawal, wg8 requires identity verification. You will need to submit one of the following documents: National ID Card (NID), Passport, or Driving Licence. We also collect a selfie for liveness checks. KYC documents are reviewed within 2 hours of submission.
Financial Data
- bKash, Nagad, or Rocket mobile wallet numbers used for deposits and withdrawals
- Bank account details if you use Bank Transfer
- Transaction history, deposit amounts, and withdrawal records
Technical and Usage Data
- IP address, device type, and browser information
- Pages visited, games played, and session duration
- Referring URL and approximate location (country/city level)
2. How We Use Your Data
wg8 uses your personal information for specific, lawful purposes only. We do not sell your data to advertisers or unrelated third parties.
- Account management: Creating and maintaining your wg8 account, processing logins, and managing your profile settings.
- Payments: Processing deposits via bKash, Nagad, Rocket, and Bank Transfer, and paying out withdrawals within 10 minutes of approval.
- Bonuses and promotions: Calculating and crediting your 120% welcome bonus, daily cashback, reload bonuses, and referral rewards accurately.
- Customer support: Responding to queries through our 24/7 Live Chat and email support channels.
- Fraud prevention: Detecting duplicate accounts, irregular betting patterns, and potential money laundering activity.
- Responsible gaming: Monitoring play patterns to identify signs of problem gambling and enforcing self-exclusion or deposit limit requests.
- Legal compliance: Retaining records as required by applicable regulations and responding to lawful requests from authorities.
3. Data Sharing and Third Parties
wg8 shares your data only when necessary and always under strict confidentiality conditions:
- Payment processors: Your wallet number or bank details are shared with bKash, Nagad, Rocket, or your bank to process transactions. These providers have their own privacy policies.
- Game providers: To deliver games from Ezugi, Spribe, JILI, CQ9, Evolution, and PG Soft, your session token and bet data are transmitted to those providers' servers in real time.
- Analytics tools: Aggregated, anonymised usage data may be shared with analytics services to improve platform performance. No personally identifiable information is included.
- Legal authorities: wg8 will disclose information to law enforcement or regulators when compelled by a valid legal order.
We never sell, rent, or trade your personal information to marketing companies or data brokers.
4. Cookies and Tracking
wg8 uses cookies and similar technologies to keep you logged in, remember your preferences, and measure how the site is used. You can control cookies through your browser settings, but disabling them may affect certain features such as staying signed in.
- Essential cookies: Required for the site to function, including session management and security tokens.
- Analytics cookies: Track page views and feature usage in aggregate. No personal names or contact details are stored.
- Preference cookies: Remember your language, odds format, and display settings between visits.
5. Data Security
wg8 protects your data using industry-standard measures. All connections to www-wg8.com are encrypted with TLS (SSL). Passwords are stored as hashed values — not plain text. Payment credentials are tokenised before storage. Access to player records is restricted to authorised staff only, and all access is logged.
Despite these measures, no online service can guarantee absolute security. If you suspect unauthorised access to your wg8 account, contact us immediately at [email protected] or through 24/7 Live Chat.
6. Your Rights
As a wg8 player, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data wg8 holds about you.
- Correction: Ask us to correct inaccurate or incomplete information in your account.
- Deletion: Request deletion of your account and associated personal data, subject to our legal retention obligations.
- Restriction: Ask us to limit processing of your data in certain circumstances.
- Objection: Object to processing carried out for legitimate interests where your situation warrants it.
To exercise any of these rights, email [email protected] with the subject line "Data Request" and your registered email address. We will respond within 7 working days.
7. Data Retention
wg8 keeps your account data for as long as your account is active. If you close your account, we retain transaction and identity records for a minimum period required by financial regulations. Anonymised analytics data may be kept indefinitely for internal research. KYC documents are deleted or archived securely once the retention period expires.
8. Minors and Age Verification
wg8 is strictly for players aged 18 and over. We verify your age during KYC review. If we discover that a person under 18 has created an account, we will immediately suspend the account, void any transactions, and delete the associated personal data. If you believe a minor has registered on wg8, please notify us at [email protected].
9. Changes to This Policy
wg8 may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. When we make material changes, we will post a notice on the website and update the "Last updated" date at the top of this page. Continued use of wg8 after the effective date of any update constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or how wg8 handles your data, reach out through any of the following:
- Email: [email protected]
- Live Chat: Available 24/7 through the chat widget on www-wg8.com
We aim to respond to all privacy-related enquiries within 2 business days.